Contact El Pollo Loco Customer Service
El Pollo Loco Phone Numbers and Emails
Toll-Free Number:
-
(877) 375-4968Guest Service
Customer Service:
-
(775) 885-2500Carson City, Nevada, USA
-
(714) 434-9250Costa Mesa, California, USA
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(714) 540-5058Costa Mesa, California, USA
El Pollo Loco Emails:
Legal
Privacy Inquiries
Media
legal@elpolloloco.com
Contact Information
El Pollo Loco Website:
El Pollo Loco Help Center:
Corporate Office Address:
El Pollo Loco, Inc.
3535 Harbor Blvd., Suite 100,
Costa Mesa,
California
92626
United States
How Good is El Pollo Loco's Customer Service?
Summary of El Pollo Loco Customer Service Calls
602
TOTAL
CALLS
CALLS
03:22
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call El Pollo Loco?
Product/ Service Question:
- “Complaint about poor quality food”
- “The food has been horrible lately and over priced”
- “Bad food”
Refund Question:
- “Complaint/Refund”
- “Refund for order”
- “Refund”
Staff Question:
- “Bad customer service”
- Poor customer service
- “Bad service rude”
Shipping and Delivery Question:
- “Delivered wrong address”
- “Missing items”
- “Don't get the coupons I don't have my account and I don't have my points”
Cards Question:
- “It doesn't allow me to order gift cards”
- “Credit card”
- Gift card
Request for Information Question:
- “File a complaint about a worker”
- “I have a complain to make about a store”
- “Request refund”
Payments and Charges Question:
- “Can get a discount with receipt”
- “Error in coupon”
- “Charged for a canceld order”
Activation/ Cancellation Question:
- “Cancel an orderq”
- “Order was cancelled but still charged”
- “Cancel order store not open”
Employment Question:
- “W2 Form”
- “W2”
- “W2 forms”
Account Question:
- “Cannot sign into app due to certificate client certificate.”
- “Account”
- “Rewards account”
Website/ Application Question:
- “App problems”
- “Application status”
- “App”
Other Question:
- “Complain about difference in price on menu”
- “Quiero hablar con alguien quiero hablar con alguien”
- “Recent visit”
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El Pollo Loco