I went in today to purchase a family meal. I ordered breast with my meal and the cashier advised that I would have to wait 35 minutes for the chicken to be ready (time ordered 4:38 pm).
I waited because that is what we like. Mind you, while waiting I went to get some salsa from the salsa bar, there was no cups to put it in, DIRTY and messy. I had to ask them to please get me some cups and clean the whole section for it was a very DIRTY mess. When I received my meal, I also asked for mixed tortillas (flour and corn), I only received corn.
I was very dissatisfied with the service and quality of the food.
I will NO longer be visiting this Polllo Loco restaurant # 5451. One very dissatisfied customer!!!
Review about: El Pollo Loco 12-piece Mixed Chicken Combo Meal.
Reason of review: Quality, cleanliness, timely .
Monetary Loss: $3200.
Preferred solution: Let the company propose a solution.
I didn't like: Service, Cleanliness, Quality of food.