El Pollo Loco - Missing orders
I ordered two combos.They didnt include my drinks that came with it. This occurred today.
I ordered through the android app. They claimed that they didnt have drinks in the order but how is that so when it is a freaking COMBO?!?!?! I was told by them to call door dash but they weren't responsible for the complete order EL Pollo Loco was! So I had to call El Pollo Loco back and they still said they could not help me!
I had to call head quarters for a refund! I will never eat there again! They claimed that I had to reorder the drinks just s the system could contact Door dash just to deliever my drinks! I am not paying for something again when I should have gotten it the very first time!
I thought it was door dash's fault but the El Pollo Loco told them that my COMBOS did not include drinks! The location is at 2525 Long beach blvd long beach ca.
Reason of review: Not as described/ advertised.
Monetary Loss: $18.
Preferred solution: Full refund.
Location: 2525 Long Beach Boulevard, Long Beach, CA 90806, USA
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