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El Pollo Loco - Burnt food

El Pollo Loco - Burnt food
I have now been to 3 different Pollo Loco restaurants and every time I ordered either rolled or folded tacos they have been burnt. I am considering not going back to Pollo Loco, very frustrated.
#1380153
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Employees found not wearing gloves and handling food at the drive up window. Manager just handing her Managers Register Card to another employee to refund my money. Corporate has control over that cash card HUH !!!!!. And a 30 minute wait on a Friday at 7:30 PM. How...
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1.1
I liked
  • Having to never go back
I didn't like
  • Visit as a whole
#1378404
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Went to the Pollo loco on Washington blvd in Whittier Ca around lunch time a customer has a huge order so they could not fill our lunch order they did not have any chicken so there went my lunch. Last time I was there its was dirty told the cashier that a soda was...
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I liked
  • Already written in first report
I didn't like
  • Cleanliness
#1374250
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El Pollo Loco - 3rd time order wrong

I have ordered the double avocado chicken salad the last 3 times I have been to el pollo.The first 2 there was no avocado in the salad.Today I went amd ordered the same and actually told the drive through order person mske sure thete is avocado.I got home and no avocado.This time I returned the salad and goy my momey back!Whats the deal?
3.1
Details
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1369894
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i have been a customer at polo loco for over a decade. i have recently moved from santa monica .ca. to santa rosa. ca. I was very happy to see a new opening in santa rosa because the one already there was dirty and horrible.The first three times going to the new store...
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2.8
I liked
  • Already written in first report
#1357455
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I arrived at the Pollo Loco off Hawthorne Blvd in Torrance (store # 6098) around 8:25pm today. To my disbelief, I waited approximately 30 minutes in the drive thru line for my food (one quesadilla) . I completely understand that many fast food locations deal with rush...
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3.1
#1355122
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I need to vent. I haven't been to this place in a while. Went today ordered a salad with cilantro sauce. I didn't see it in the bag so I asked for some...she says it's on the salad. Really? Oh boy, here we go. First of all, it wasn't and if it was I certainly didn't...
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Anonymous
Cheryl

El Pollo Loco mobile app is great when it is working properly, but sucks when it isn’t. For 2 months now I can’t order a 2-piece breast and wing. If it’s no longer available t...

2.0
#1353124
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YOUR ADVERTISING IS JUST SO BAD...WHO WANT'S TO EAT CHICKEN PREPARED BY SOME GUYS DRIPPING SWEAT IN THEIR COWBOY HATS ALL OVER THE CHICKEN. COWBOY HATS BELONG ON COWBOYS TO PROVIDE WARMTH NOT ON SOME GUYS COOKING YOUR FOOD! IT IS JUST DISGUSTING TO SEE THIS IN YOUR...
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#1346481
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El Pollo Loco - Complaint

Fui al pollo loco store number 3547 en Lakewood hace unos días atrás, la manager que esta allí fue muy ruda conmigo y con mis amigas. Su cajera no sabía como poner la cara del maltrato q recibimos de esa manager. No supe su nombre pero definitivamente no recomendaría ir a comer ahí..
3.6
Details
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Location
Price Affordability
Quality of Food
Staff
Value for money
#1338836
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I went to el pollo loco in slawson and pacific blv huntington park . the cleaning lady got upset when she was asked to clean a table, stepped on the chair to vlose the blind and walked away, then folliwed me outside to tell me that next time she sees me she wiil lack...
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#1337488
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