El Pollo Loco - Uneatable Chicken - Garden Grove Location
Store #5468 located in Garden Grove has has issues for awhile with the quality of their chicken they serve. Its always very dry and over cooked.
We stopped going there for about a year which is less than a mile from our house and have to go to other venues. We tried it again about two months ago and the chicken had improved. We went last Monday, April 16th and ordered take home. We got home and the chicken was so dry it was all dark with burnt areas, uneatable!!
It was already late and we didn't go back. My husband did go back the following day and took the chicken to show and talk to the Manager. She was not very impressed and apologized and gave us a coupon to try again. My issue is why is there such a problem with the quality of your chicken at this location?
I have gone to many others and its perfect chicken, juicy and tasty. But not in Garden Grove!
Can your District Manager work with the crew their on quality to be served to us customers??? We have complained in the past but it only gets resolved for a short time and back to poor cooking skills!
Reason of review: Bad quality.
Monetary Loss: $12.
Preferred solution: Need District Manager to work with this location on cooking skills and understanding when chicken is dry and overcooked it should not be served to customers. This location has many issues with very dry overcooked chicken..
Location: 12121 Brookhurst St, Garden Grove, CA 92840, USA
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